APR2025
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Featured · 01Demos · service slots · reminders
Booking concierge
Books, reschedules, and reminds. No back-and-forth.
CalendlyHubSpotTwilioSlack
Where’s my refund?
Conversations that actually solve things.
Custom AI bots trained on your products and processes, answering customers in seconds, escalating only when it matters.
What it actually looks like
A live conversation, playing out turn by turn.
One bot, several scenarios. Trained on your products and processes — escalating only when it genuinely needs a human.
Luna
e-commerce assistantResolution rate
0%
routine, on auto
Low60%
Avg72%
High80%
E-commerce assistant
Booking concierge
Customer support
24/7
always answering, no after-hours gaps
0s median
from first question to a clear answer
≈ 0%
of routine tickets handled without a human
The loop
The same four steps run every conversation.
The loop · 01
Reads what the customer actually said — and the context around it.
Live playbooks
Three bots earning their keep.
02
E-commerce assistant
Helps shoppers find, fit, and buy in seconds.
ShopifyKlaviyoStripeSlack
03
Customer support
Resolves the routine. Escalates the rest.
ZendeskIntercomNotionEmail
M
{ }
Where they live
Plugs into the channels and tools you already use.
Shopify
E-com
WooCommerce
E-com
Salesforce
CRM
HubSpot
CRM
Stripe
Payments
Zendesk
Support
Intercom
Support
Slack
Comms
M
Microsoft 365
Comms
Calendly
Scheduling
Twilio
Messaging
Messaging
Notion
Docs
PostgreSQL
Data
MongoDB
Data
{ }
Custom APIs
Anything
How we work together
Five steps from first call to live.
01Discovery
02Design
03Build
04Pilot
05Run
1 wk
1 wk
2–3 wk
1 wk
Ongoing
Map the customer journey, find the painful moments.
Script the dialogue, define escalation paths.
Train on your real data. Wire it into your tools.
Soft launch on a slice of traffic. Tune accuracy.
Full production. Monitor, retrain, monthly reviews.
01Discovery1 wk
Map the customer journey, find the painful moments.
02Design1 wk
Script the dialogue, define escalation paths.
03Build2–3 wk
Train on your real data. Wire it into your tools.
04Pilot1 wk
Soft launch on a slice of traffic. Tune accuracy.
05RunOngoing
Full production. Monitor, retrain, monthly reviews.
FAQ
Common questions, answered plainly.
Custom bots run on your data, on your infrastructure, with your guardrails. Fixed per-conversation cost, no third-party data routing.
Stop answering the same question a hundred times
Schedule a 30-minute consult. We'll map the conversations your team has on repeat and price the bot.
Connect
Couwed on LinkedIn